1. Refund Eligibility
We offer a 14-day money-back guarantee for new subscriptions, under the following conditions:
- The request must be made within 14 days of purchase.
- The customer must have completed an onboarding call.
- Only first-time subscriptions are eligible.
2. Non-Refundable Items
The following items are non-refundable:
- AI usage credits (as we directly cover AI processing costs).
- Consulting or coaching sessions.
- Subscription upgrades or add-ons.
3. Cancellation Policy
You may cancel your subscription at any time. Your service will remain active until the end of your current billing cycle. No further charges will apply after cancellation.
4. Data Retention
We retain user data to facilitate future reactivation and maintain service continuity. You may request permanent data deletion in accordance with applicable privacy laws.
5. Contact Us
For any refund-related inquiries or to request a cancellation, please contact us at: hello@cargobrain.io